Cancellation and Return Policy

Cancellation, Return

For Medicines and Healthcare Products
An order for medicines or healthcare products can be cancelled by calling our customer care number 8291999199 before it is marked as “Out for Delivery” and the refund will be processed as per refund policy

An order for medicines or healthcare products can be returned within 24 hours from the date of delivery

Procedure to return

Particular process needs to follow to initiate the return viz to escalate the issue or create a return by calling our customer care number 8291999199 and sharing the valid pictures of the product to initiate the return

The products shall not be eligible for a return under the following circumstances-

Products which are disfigured, tampered, broken, partially used or opened cannot be returned.
Customers are advised to check original packages before returning.
Baby care products, Nutritional Supplements/Powders, Health / Sexual wellness products, Diapers are non-returnable
Any Defects or Damage which is not covered in manufacturer’s warranty
If any accessories are found to be missing
It is advised to check the box/package/strip or wrapper carefully if it is tampered during the delivery as we empathise the user not to accept the order if it is appeared to be tampered and immediately inform customer care at 8291999199

Post Return Request Stage

Once the return test is passed we will arrange the pick up to third party after which within 48 hours the pick up can be expected
Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification.
To know about refunds please find refund page